Does PHR understand the brand
requirements for my hotel?
Yes, our team of experts has over 30
years of combined experience in the
hospitality industry working with many
franchisors including Marriott,
Hilton, Starwood, and Best Western to name a
with a general contractor has been a problem in the past. How is PHR
A: PHR’s vision has evolved from Aaron Plantés
nearly 15 years of experience as a general contractor in the hospitality
industry. We understand that the sooner your rooms are back in service, the
sooner your RevPAR is restored. Our mission promises one thing: shared
responsibility to your bottom line, not just
own both branded and independent properties
and I want my independent properties
to be unique. Can PHR set my property
apart from the
A: Our design department
into account your property’s geographical location, culture of the
and ultimately your needs to help you choose a design that is truly yours.
Bottom line, we can evaluate your property’s market segment.
Q: How much time does it take to complete a
A: Ultimately, that is dependent on the overall
scope of work. We encourage you to contact us so one of our product specialists
can determine the lead times for specific products. That, coupled with the
expertise of one of our in-house project managers, we can define that
Q: We have our own design staff. Can we still utilize
for purchasing and installation?
A: Absolutely. Although we
are a turn-key hotel renovator, working with outside design or purchasing
sources is not an issue and is frequently practiced based on owner needs.
Q: What makes PHR different from
A: We are truly a turnkey hotel
offering you a single source of service for your next
renovation. No more
trying to balance various service providers. We can do it
all for you
creating a synergy of logistics that will keep your renovation
running in a
smooth and efficient manner. Also, with nearly 30 years of combined
leadership experience in the hospitality industry, we understand the importance
of your guests' experience and we strive to maintain that throughout the
of the project. And when we’ve had total control over the project,
on-time and on-budget every time.
are the logistics of my orders
A: S.P.O.T.S. (Sales
Purchase Order Tracking System),
updates our internal management team with daily
e-mail updates. This
facilitates weekly follow up with vendors.
Q: I own properties on the east
coast, do you deliver
Q: How big of a project can you
A: We can do it all. We have completed or bid on
projects ranging from 40 rooms to just under 1,000 rooms.
Q: Can you do public space?
A: Yes, 75%
projects we do include public space including but not limited to:
fitness rooms, interior or exterior pool areas, boardrooms, ballrooms
restaurants or bars.
Q: What if my property has limited guest parking?
the product need to be received and stored on site?
storage is an option. We can utilize a warehouse on your
behalf to alleviate
any burden on your guests.
Q: What is
the difference in a PIP Estimate and a PIP
A: A PIP
Estimate is a service offered at no charge and
has a 20% margin for error
due to a lack of property plans and/or site visit for
This process would take 2-3 business days and require the
• The PIP
• Room count
• Average room size
A PIP Analysis is a fee based service with the fee being
determined by the size and scope of the project and it will provide the owner
with a detailed, itemized breakdown of all costs. This process would take
business days and require the following:
• The PIP
• Plans for
• Either a site visit or photos taken by the Franchisor per
Q: So PHR can complete a PIP analysis, but are
capable of completing everything contained within it?
Absolutely! As a turnkey hotel renovator, we have in house design,
and construction experts to handle your job from start to